Privacy Policy

iHairium, a service for users to seek doctors' opinions, AI’s advice, and home care tips, is owned and operated by iHairium Inc. iHairium Inc (“us”, “we”, or “iHairium”, which also includes its affiliates) is the author and publisher of the internet resource (“Website”) on the world wide web as well as the chat-bot provided by iHairium, (together with the Website, referred to as the “Services”). iHairium respects the privacy of its users and guests (“User” or “you” and their connotations) and has developed this Privacy Policy to demonstrate its commitment to protect your privacy.
This Privacy Policy informs you of our policies and practices regarding the collection and use of information you submit to us or which we collect through our platform. By using our Website or Services, you are accepting the Privacy Policy and the Terms of service and you expressly consent to our use and disclosure of your information in accordance with this Privacy Policy. Please read this Privacy Policy and our Terms of Service carefully when using our chat-bot or website (together “Website”) and / or when using any other medium (“Services”), and if you do not agree to any of these terms, please do not use our Website or Services. Wherever you reside or from whichever country you submit your information, you consent to our use of your information, consistent with this Privacy Policy, in the territories where iHairium provides its Services.


Please note that iHairium is a service for users to seek AI's and doctors' opinions, advice, and home care tips. iHairium shall not be liable for the medical advice given by the doctors and AI and the quality or consequences of advice given.

The doctors will prescribe standard products as routinely used in the field of dermatology, and take due care when providing advice. However, neither the doctor nor iHairium is responsible or liable for any untoward reaction to such medical advice followed by the User. Any risk associated with the advice shall remain the responsibility of the User at all times.

In order to provide Services, iHairium requires certain user information and may obtain the same through user provided data or automatic data collection.
  1. iHairium collects information that may be used to identify you including, but not limited to, (i) name, e-mail ID, photograph, location and other contact information (ii) age, gender and other demographics (iii) details regarding your physical / mental condition, and any infirmities or illness you suffer, and all the information in relation thereto (you may choose to submit only the information which is mandatorily required).
  2. iHairium also collects certain information either when you provide it through the use of the Website, chat-bot or Services and / or automatically as you navigate through the Services (which may include usage details, IP address, device ID and type, your browser type and language, the operating system used by your device, access times, and information collected through cookies, web beacons, GPS and other tracking technologies). You agree that we may use such information to do internal research on our Users' demographics and medical history to better understand, protect and serve our Users.
  3. We also collect information from your user ID associated with any social media account (such as your Facebook and Google account) that users use to sign into the Website or connect with or use our Services. When you sign in with your social media account information, or otherwise connect to your social media account with our Website, you consent to our collection, storage, and use, in accordance with this Privacy Policy, of the information that you make available to us through the social media interface. This includes, without limitation, any information that you have made public through your social media account, information that the social media service shares with us or information that is disclosed during the sign-up and sign-in processes.
  4. If another User allows us to collect information from his or her device phonebook—and you are one of those User’s contacts—we may combine the information we collect from that User’s phonebook with other information we have collected about you. We may also obtain information from other sources and combine that with the information we collect through iHairium.
  5. We use data collection devices such as "cookies" on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. Cookies are small files placed on your hard drive that assist us in providing our Services. We offer certain features that are only available through the use of a cookie. Cookies can also help us provide information that is targeted to your interests. You may be able to change the preferences on your browser or mobile device to prevent or limit your computer or device's acceptance of cookies, but this may prevent you from taking advantage of our Mobile App's best features.
“Personal Information” is defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”) to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.
The information collected from you by iHairium may constitute ‘Sensitive Personal Information’ under the SPI Rules which is defined as personal information about that person relating to:
  • passwords;
  • financial information such as bank accounts, credit and debit card details or other payment instrument details;
  • physical, physiological and mental health condition;
  • sexual orientation;
  • medical records and history;
  • biometric information;
  • information received by body corporate under lawful contract or otherwise;
  • visitor details as provided at the time of registration or thereafter;
  • and call data records.
Collection of information which has been designated as Sensitive Personal Information under the SPI Rules requires your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such collection as required under applicable law.
The reference to the term ‘Personal Information’ in this Privacy Policy may also, depending on the context, include within its ambit Sensitive Personal Information.

External links may include offers from our vendors, advertisements, hyperlinks to other websites, applications, content or resources. You acknowledge and agree that iHairium is not responsible for any collection or disclosure of your Personal Information by any external sites, applications, companies or persons, nor do We endorse any advertising, products or other materials on or available from such external applications, websites or resources.
You further acknowledge and agree that We are not liable for any loss or damage which may be incurred by You as a result of the collection and/or disclosure of Your Personal Information by external applications, sites or resources, or as a result of any reliance placed by You on the completeness, accuracy or existence of any advertising, products or other materials on, or available from such applications, websites or resources. These external applications, websites and resource providers may have their own privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that You enter the external application or website and review their privacy policy.

iHairium collects and stores information provided by you from time to time. This allows us to provide services and features that most likely meet your needs, and:
  • To enable you to avail our Services and ensure efficient customer care experience and develop new features;
  • To maintain the operation of the Website including but not limited to facilitating payments, sending receipts, enabling communication of users with the doctors and other medical professionals;
  • To notify the necessary information related to the Website and Services and your user account on the Website from time to time;
  • To comply with applicable laws, rules and regulations;
  • To provide you with information and offers on Services, updates, promotions, related, affiliated or associated service providers and partners that we believe would be of interest to you;
  • To maintain records and provide you with an efficient, safe and customized experience while using the Website;
  • To analyze overall trends to help us improve our Website, Chat-bot and Services;
  • Allow you to participate in interactive features offered through the Website and Chat-bot;
  • Provide personalized content and information to you and others, which could include online ads or other forms of marketing;
  • Verify your identity and prevent fraud or other unauthorized or illegal activity; and
  • In any other way consistent with this Privacy Policy and our Terms of Service.
  • Additionally, iHairium reserves the right to use or disclose your Personal Information in response to subpoenas, court orders, warrants, or legal process, or to otherwise establish or exercise our legal rights or defend against legal claims or in the event you violate or breach an agreement with us. We will use and disclose your Personal Information if we believe you will harm the property or rights of iHairium, its owners, or those of iHairium’s other users. Finally, we will use or disclose your Personal Information if we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or property, violations of iHairium ’s other policies, or as otherwise required by law when responding to subpoenas, court orders and other legal processes.
  • If we believe that disclosure is necessary or appropriate to protect our rights, property, or safety, our Users or others, we may in good faith share information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • You agree that we may use Personal Information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Website's content and service offerings, and customize the Website's content, layout, and services. These uses improve the Website and better tailor it to meet your needs, so as to provide you with an efficient, safe and customized experience while using the Website.

iHairium strives to accurately record all information provided on our platform from time to time.
  • iHairium encourages you to review, correct, update, and/or change your account information or Personal Information at any time.
  • You may also delete your information at any time on our platform. However, we may retain certain information as required by law or for reasonable business purposes.
  • You have a right to review, update, correct, and delete your information; subject to our records retention policies and applicable law, including any statutory retention requirements.

The information we obtain from or about you may be processed and stored in our various servers located across the globe, which may provide for different data protection rules than the country in which you reside. We comply with generally accepted industry standard regulations regarding the collection, use, and retention of data. By using the Website and / or Services, you consent to the collection, transfer, use, storage and disclosure of your information as described in this Privacy Policy, including to the transfer of your information outside of your country of residence.

iHairium has implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to the User information and to maintain data security. These safeguards take into account the sensitivity of the information that iHairium collects, processes and stores and the current state of technology. iHairium follows generally accepted industry standards to protect the Personal Information submitted to iHairium, both during transmission and once received, including the use of vault and tokenization services from third party service providers. While iHairium strives to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security and thereby usage in a manner that is inconsistent with this Privacy Policy.
iHairium neither accepts nor assumes any liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third party access, or other causes beyond iHairium’s control. We do not, under any circumstances, represent that our platform is completely void of malware including but not limited to viruses, spywares, cancel bots, Trojans, time bombs and any such application, which may be placed on our platform without our knowledge. However we shall take all the necessary and reasonable steps to ensure that our platform is free from the above-mentioned malware.
The User also plays an important role in keeping their Personal Information secure. Using unsecured Wi-Fi or other unprotected networks to submit messages through the Website and/or Application is never recommended. You should not share your user name, password, or other security information for your iHairium account or the device through which you access our Website and / or Services (as the case may be) with anyone. If iHairium receives any instructions through any account or device or any other medium bearing your Personal Information (e.g.: through your contact details, account details or your Telegram account, etc.), we will consider that you have authorized the instructions.

In the event of a change of control of iHairium due to the merger with a third party, acquisition, bankruptcy or other change of control, we reserve the right to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your Personal Information is treated, transferred, or used.

We reserve the right to update, change or modify this Privacy Policy at any time to reflect any (including but not limited to) changes in the law, the data collection and use practices, the features of the Website, AI, Chat-bot or Services, or advances in technology. The amendment to this Privacy Policy shall come to effect from the time of such update, change or modification and the same will be published on this Website.
Users are requested to review the Privacy Policy from time to time. Use of information collected is subject to the Privacy Policy in effect at the time such information is used. Any material changes made to this Privacy Policy shall be posted here. You are requested to review the changes carefully. The changes to this Privacy Policy shall be treated as read, recognized, understood, consented and accepted if the User continues to use the Website or Services provided by iHairium after such changes are made.

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